EMERGENCY DISPATCH24 HOURS7 DAYS
A person answers, day or night, including holidays. We'll ask a few quick questions, tell you what to do right now, and give you an honest arrival time. Same labour rate as a weekday.
Can't talk? Text a photo to (905) 555-0164 and we'll call you back.
Water spraying, pouring or dripping through a ceiling
A frozen or burst pipe
No heat in cold weather
A boiler that's locked out or leaking
A sump pump that stopped while water is rising
Sewage or dirty water coming up a floor drain
A water heater leaking from the bottom of the tank
You smell gas. Leave the house first, then call your gas utility's emergency line or 911 from outside. Call us after it's been made safe.
Make it safe: stop the water, restore heat, or get the pump running.
Find the cause: frozen pipe on an outside wall, a failed ignitor, a stuck float, a root-blocked lateral.
Written quote in CAD: for the permanent fix, before we do it. Sometimes the emergency fix is the permanent fix. Sometimes it isn't, and we'll explain why.
Insurance help: photos and a written note on the cause for your adjuster.
Frozen pipes along rim joists and in uninsulated crawl spaces, frozen sump discharge lines, furnace ignitor failures on the first cold night, and boiler lockouts when temperatures drop to minus 20 with wind off the lake.
Groundwater rises, sump pumps run non-stop, and older basements with stone foundations take on water. Battery backups earn their keep when storms knock out the power.
Heavy downpours can overwhelm older sewers in the lower city and push water back up floor drains. A backwater valve is the long-term fix for many homes. Ask us about your city's program.
First furnace start of the season, and the one we hear most often: "It ran fine in April."
It depends on the time, the weather and how many calls are ahead of you. In a deep freeze, everyone's furnace is working hardest at once. Dispatch gives you an honest window when you call. No-heat calls with vulnerable people in the home, and active leaks, get priority.
In most Hamilton homes it's in the basement, on the wall facing the street, where the water line comes in near the meter. It's usually a round handle or a lever. Older homes sometimes hide it behind a shelf or a finished wall. On our first visit, we'll tag it for you.
Many home insurance policies cover sudden water damage from a burst pipe, but coverage varies, and damage from long-term leaks or an unheated house may be excluded. Take photos before cleanup and call your insurer early. We can give your adjuster a written note on the cause.
Leave the house right away without switching lights or appliances on or off. From outside, call your gas utility's emergency number or 911. Don't go back in until they say it's safe. After that, call us to repair the appliance or gas line that caused the leak.